What Is Incident Management?
Incident management refers to a systematic process which an organization utilizes to quickly identify, analyze, address and document incident related problems – including who, what, where, when, and why. Successful implementation of an incident management system supports organizational growth. One of the keys to having a successful incident management process is to keep it simple and straightforward. Automation is the best way to make this process simple, especially when a wide and different variety of tasks needs to be done by those affiliated at various levels of your organization. So many businesses across the globe are turning to automation to assist with the numerous different aspects of their operations, and incident management is no different.